"iPass services have made a significant financial difference to FCI and we continue to evaluate our iPass enterprise flat-rate pricing against the competition. Against a primary competitor in Europe and Asia, iPass remains almost 40 percent lower."—Scott McDonald, Chief Technology Officer, FCI
Challenge:Reduce infrastructure complexity, provide easy-to-use connectivity and control mobility expenses
Solution:iPass Mobile Office and Mobile Broadband Service Results:Improved remote connectivity, simplified network infrastructure, reduced help desk calls and lowered overall mobility expenses.
"The new iPass solution has proven to be extremely popular with both our remote working employees and our administrators, saving everyone valuable hours. It is one part of our IT infrastructure that does not need constant supervision."—Hans-Peter Schober, Head of Networks and Communications, Continental Corporation
Challenge:Worldwide automotive leader required a single platform for secure and high-performance corporate network access, promoting a consistent user experience and controllable costs.
Solution:iPass Mobile Office service combining global wireless broadband access with connection management capabilities, delivered and integrated by Global Telecom and Technology (GTT). Results:Quickly and easily deployed a global solution that saved users time, delivered better cost visibility and simplified the mobile administration burden.
"Our users love the iPass service because it's easy to use, and gives them three different ways to connect—dial-up, wireless LAN or ISDN. No matter where they are there's almost always a connection available. It's more reliable than most hotel services—and less expensive as well."—-Fayez Mikhail, UCN IT Manager
Challenge:Provide easy-to-use connectivity for conservation field workers in the world's hardest-to-reach locations Solution:iPass Mobile Office Results:Convenient, reliable and secure connections, even in Africa, with detailed billing that streamlines expense accounting
"We needed a solution that could provide our mobile workforce with fast, efficient service throughout Australia and Asia without disturbing their working practices. It had to be a reliable system that wouldn't break under stress. We found that in iPass." — John McGiffen, Service Delivery Manager, Simplot
Challenge:Align mobility services with business needs by increasing mobile access, strengthening security and improving device management Solution:iPass Mobile Office, Device Management, Deployment Services and DeviceID implemented through Telstra Results:Deployed updated software and security systems to 450 employees in seven weeks, providing secure, wide-spread access to corporate data
"Our staff now have dial-up, Ethernet broadband and Wi-Fi access at their disposal wherever they are in the world, and no longer have to go through the pain of signing up with costly local providers." —Peter Klix, Global Manager of Data and Telecom, Avebe
Challenge:Provide mobile professionals with secure broadband access to applications and the Internet Solution:iPass Mobile Office Results:Increased employee productivity while lowering global connectivity costs by over 40%
"Today, some 3,000 employees use the iPass service every month in more than 80 countries. iPass has helped increase user productivity, simplify administration and reduce support costs."
—Arie Roijmans, Information Officer, Akzo Nobel Coatings
Challenge:Deploy a hassle-free remote access solution for mobile workers worldwide Solution:iPass Mobile Office Results:Dramatically increased the productivity of remote access users while simplifying support, billing and administration
"iPass Device Management exceeded our expectations for migrating users to the Mobile Office service. It was totally transparent from a user perspective, with no deployment-related issues reported."—Ileana Gonzalez, Manager of Customer Care, Royal Caribbean Cruises Ltd.
Challenge:Reducing global connectivity costs while increasing coverage Solution:iPass Mobile Office and iPass Device Management Results:Reduced connectivity costs by 33% and support calls by 37% while increasing coverage
"The most obvious benefit of the iPass service is that we now have a standardized way of connecting to the network in virtually any country."—Marielle Kroon, Service Delivery Manager, Access Services, Philips Global Infrastructure Services
Challenge:Provide a single, user-friendly remote access solution to 48,000 mobile workers worldwide Solution: iPass Mobile Office Results:Unified, consistent remote network connectivity; simplified IT management; and transparent billing
"The global coverage, reliability and performance of the iPass service are a great fit with our VoIP infrastructure. The ability to make a VoIP call and conduct business from virtually anywhere is just phenomenal—and the quality of the calls is amazing."—Brett Lansing, Vice President of Information Systems and Services, MetaSolv
Challenge:Giving mobile workforce better performing, more reliable VoIP connections Solution:iPass Mobile Office and intelligent Online Quality (iOQ®) service Results:Customer satisfaction up, recurring service fees down by 60 percent
"The iPass service has dramatically increased the reliability of our remote access solution whilst reducing our remote access costs. Our employees can now access the company network from anywhere in the world
using a variety of access numbers and access types."—Dr. Carsten Nolte, CIO, Deloitte Germany
Challenge:A lack of consistent access to corporate resources when users are on the move Solution:iPass Corporate Access™ service Results:Simplified remote access, improved end user experience and increased productivity; Centralized management and control reduced corporate IT staff burden
"During our trials, we determined that not only was Corporate Access more affordable, it was also faster, more reliable and delivered greater coverage."—Jason Bergeron, Director of Technology, Palliser Furniture
Challenge:Reducing the cost and complexity of remote and mobile access to corporate resources Solution:iPass Corporate Access™ service Results:Cut remote access costs by 70%, while expanding coverage and increasing user satisfaction
"The time savings and increase in employee productivity that iPass has enabled us have been huge, not to mention the boost in morale that having quick and reliable access has given our remote workers."—Dominique Jung, Systems, Network and Telecoms Manager, Bouygues Construction
Challenge:Support global expansion with secure, reliable connectivity and high-quality service Solution:iPass Corporate Access™ implemented by ETT Results:Increased productivity with reliable global access to high-speed Wi-Fi and 3G services
"Despite having more employees logging on than ever before, our costs have gone down. iPass has removed the need for us to have relationships with separate ISPs, providing local access numbers where possible. iPass' management capabilities also mean that we've improved control of individual usage policies."—Keith Mitchell, Global Head of Shared Infrastructure, Reuters
Challenge:Mobile workers and journalists needed secure, high-speed access with reliable coverage anytime, anywhere, across multiple access technologies Solution:iPass Corporate Access™ service Results:Boosted productivity and lowered connectivity costs while significantly increasing remote access usage
"The transition to using iPass Corporate Access has been remarkably smooth and we're already getting positive feedback from users. iPass and ETT have been a great team and delivered on all our project goals as well as opening our eyes to other possibilities." —Nigel Fletcher, IM Mobile Segment Manager, BG Group
Challenge:Improve Network coverage, quality and redundancy; integrate with existing IT infrastructure without disrupting remote users Solution:iPass Corporate Access™ service implemented by ETT Results:Fast implemnetion and uptake of new technologies including wireless; access in new, previously off-line countries
"It was actually one of the easiest implementations I've ever gone through. Within two weeks of choosing iPass and creating our schedule, we had deployed it to almost 100 percent of the people who were travelling." —Timothy Demarest, Director of IT, ArrayComm
Challenge:Getting reliable, high-speed access for transferringb large amounts of data, anywhere in the world Solution:iPass Corporate Access™ service, iPassConnect™ client and iPass intelligent Online Quality (iOQ®) service Results:Successful connections increased tenfold to nearly 100 percent; support calls decreased from 300 to one per month
Andrew J. Daniels, Director of Network Operations says he was particularly pleased with the "deep menu from iPass that let us pick the features we wanted." For even more flexibility, iPass set up customized services, software clients and training.
Challenge:Provide a large, diverse, highly mobile workforce with remote access to corporate resources while reining in costs from a previous, difficult-to-manage VPN system Solution:Implementation of iPass Corporate Access™ service and Cisco VPN security solutions Results:Increased user satisfaction and reduction in average monthly VPN service costs from $15,780 to $3,874. Total costs have decreased by more than 75 percent
It's safe to say that iPass successfully met Underwriters Laboratories stringent standards for remote-access technology while enabling the organization to reap the benefits of significantly lower cost.
Challenge:To provide dialup and broadband remote access — wireless and wired — to Underwriters Laboratories' globally dispersed workforce Solution:Implementation of iPass Corporate Access™ service Results:Better speed via high-speed broadband access throughout the world, and annual costsavings of nearly 50 percent over previous AT&T-AGNS system
After carefully examining the options, Mellon Financial selected the iPass solution, based on its lower cost, the impressive iPass global footprint and the ease of use of the iPass client.
Challenge:Reduce burden on Mellon Financial help desk, lower remote access costs and provide a quick and painless implementation process Solution:iPass Corporate Access™ service Results:Problem-free implementation and rollout to 500+ users in less than 30 days; overall cost per user lowered by 36 percent
"The iPass service enhanced our existing systems while still allowing us to set and enforce our own security policies. It also showed us that wireless connectivity can be secure and affordable." — Dustin Harris, NetIQ's IT network and security manager
Challenge:Reduce total costs and increase overall IT control of company's wired and wireless remote corporate access Solution:Implementation of iPass Corporate Access™ service Results:Better service with more than 50 percent cost savings
"eBay continues to expand its international presence, increasing our foreign travel and global roaming. iPass plays a critical role in connecting eBay staff, wherever they are, back to their home office." — Yuen Ho, Technical Architecture Manager, eBay
Challenge:Maintain reliable global connectivity and reduce remote access costs Solution:iPass Corporate Access™ Results:Drop in overall costs, less in ISP expenses and local hotel charges, and time savings with iPass' central processing/one-billing system advantage
"During our trial period, evaluation reports and other feedback kept spotlighting iPass, both in areas of product and support. We easily concluded that iPass was the best company to help us solve our global connection requirements." — Catherine Miller, IT Manager, J.D. Edwards
Challenge:Reduce remote access costs and increase quality of service Solution:iPass Corporate Access™ Results:Reliable remote connectivity; up to 40 percent cost savings
"In a fairly short time, we have seen some impressive results. We see iPass as a vital partner as we look to continue our global expansion. iPass has exceeded all our remote access expectations." — Richard Wagner, Manager of Network and Applications, Borden Chemical
Challenge:Reduce costs and maintain their current remote access service levels Solution:The implementation of iPass Results:Costs lowered by 63 percent; help desk calls reduced by 75 percent
"We needed a solution that could provide our mobile workforce with fast, efficient service throughout Australia and Asia without disturbing their working practices. It had to be a reliable system that wouldn't break under stress. We found that in iPass." — John McGiffen, Service Delivery Manager, Simplot
Challenge:Align mobility services with business needs by increasing mobile access, strengthening security and improving device management Solution:iPass Mobile Office, Device Management, Deployment Services and DeviceID implemented through Telstra Results:Deployed updated software and security systems to 450 employees in seven weeks, providing secure, wide-spread access to corporate data
"iPass Device Management exceeded our expectations for migrating users to the Mobile Office service. It was totally transparent from a user perspective, with no deployment-related issues reported."—Ileana Gonzalez, Manager of Customer Care, Royal Caribbean Cruises Ltd.
Challenge:Reducing global connectivity costs while increasing coverage Solution:iPass Mobile Office and iPass Device Management™ Results:Reduced connectivity costs by 33% and support calls by 37% while increasing coverage
"Before, only 25 to 30 percent of our PCs had every critical patch installed. With iPass Device Management in place, our last reporting period showed we were above 98 percent."—Michael Voegtline, Senior Network Specialist, Wipfli
Challenge:Provide better remote management of more than 1,000 distributed PCs and servers Solution:iPass Device Management™ Results:Distributed devices and data center servers are up-to-date, employees are more productive and time dedicated to software deployment, patch management and remote support is down 33%
"When the ZOTOB worm hit, Device Management patched nearly all of our PCs in three hours. Without it, protecting our systems would have taken weeks."—Mark Watts, Network Engineer, Entertainment Publications
Challenge:Automate the management of local, remote and mobile systems across a widely dispersed enterprise Solution:iPass Device Management™ Results:Replaced 700 systems in one week versus three months; deployed the ZOTOB worm patch in hours
"iPass Device Management is one piece of software that we can use to do both local and remote systems management, and it does both tasks very well—especially software distribution."—Will Soper, Systems Administrator, South Georgia Medical Center
Challenge:Automating systems inventory and software distribution for local and remote systems Solution:iPass Device Management™ Results:Comprehensive automated systems inventory; Software distribution & patch management, reduced deployment time of Adobe Reader from more than three days to two hours
"Device Management helps maintain secure access to patient data and assists us with HIPAA compliance. The powerful remote management features are vital in helping us keep patient records up-to-date, from admission to release, as we utilize a variety of tablet and handheld devices at our facilities."—Kevin Stanfield, Client Device Administrator, Genesis Health System
Challenge:Automating security patch deployment and inventory for desktop, mobile and wireless devices at over 50 locations Solution:iPass Device Management™ Results:Cut security update time from days to minutes and from 70 IT staff to one; automated inventory tracking every 15 minutes and enforced HIPAA compliance
"Today, we use Device Management for patch management, software installation and hardware and software inventory. We're even using it in the critical segments of our 911 center. Anything we install in our 911 center absolutely has to work—and Device Management does."—Gary Estes, Data Systems Manager, Warren County
Challenge:Simplify and improve the timeliness of information updates for county public safety employees Solution:iPass Device Management™ Results:Reduced time required for updates of mobile devices from 65 days to 72 hours; eliminated the need for additional IT headcount
"Using the iPass remote control function, our support technicians can look up the name of a dealership on the list, click on an EZtech® and take over. This way we can get a dealership back up and running in minutes or hours versus the days or weeks it would've taken before." —Dan Hullinger, EZTech Project Manger, International Truck and Engine
Challenge:Keep 1,300 ruggedized PCs at 700 dealerships up to date with the latest diagnostic software—and fix them if they go down Solution:iPass Device Management™ Results:Cut deployment time for updates from months to days; reduced system restoration time from weeks to hours
"Allowing us to decrease costs and downtime while increasing productivity has made Device Management an essential tool for us in a short amount of time. The ability to manage both desktops and laptops with the same solution makes it much easier to quickly resolve issues without having to worry about where our employees are located." —Lon Ibach, network and data communications manager, Tasty Baking Company
Challenge:Keeping remote laptops up to date with the latest patches and virus definition files without negatively impacting employee productivity or overburdening IT Solution:iPass Device Management™ Enterprise Results:Decreased costs, decreased downtime, increased productivity
"iPass services have made a significant financial difference to FCI and we continue to evaluate our iPass enterprise flat-rate pricing against the competition. Against a primary competitor in Europe and Asia, iPass remains almost 40 percent lower."—Scott McDonald, Chief Technology Officer, FCI
Challenge:Reduce infrastructure complexity, provide easy-to-use connectivity and control mobility expenses
Solution:iPass Mobile Office and Mobile Broadband Service Results:Improved remote connectivity, simplified network infrastructure, reduced help desk calls and lowered overall mobility expenses.
"We have seen some impressive results. We see iPass as a vital partner as we look to continue our global expansion. iPass has exceeded all of our remote access expectations."—Richard Wagner, Director of IT Infrastructure, Hexion Specialty Chemicals
Challenge:Improve remote connectivity for Hexion's mobile professionals Solution:iPass Mobile Broadband Service Results:Cut dial access costs by 63% while reducing help desk calls by 75%; quadrupled workforce without adding remote access headcount
"Today, our sales people use the iPass Mobile Data service to connect to the Internet on trains, in taxis and of course at customer sites when running our online demos. In essence, they're able to bring their own Internet connections to those meetings."—Dan Feeley, IT Director, Network Services, Mobius Management Systems
Challenge:Gaining connectivity at client sites for presenting online demonstrations Solution:iPass Mobile Data and Mobile Office service Results:Sales personnel and other employees are more connected and productive than ever
"With the iPass Mobile Data service, the price was right, the
performance was right and the convenience couldn't be better."—Jeff Zurflueh, Information Services Manager, Carreker Corporation
Challenge:Provide remote access to sales and consulting personnel who are not allowed onsite access to customer networks Solution:iPass Mobile Data services Results:Increased effectiveness and raised morale of sales and consulting staff
"Adding Hallmark/iPass service reduced transaction times from 20 seconds or more to under 5 seconds. This means shorter lines at our registers and greater customer satisfaction. In addition, we've been able to eliminate a phone line at most stores, and reduce the number of cash registers that we lease, resulting in further savings."—Rolf Pagels, ROM/POS Administrator, Mark's Hallmark Shops
Challenge:Increase bandwidth at the point of sale to accelerate transactions, save on phone lines and equipment leases, and improve overall business operations Solution:Hallmark/iPass broadband solution Results:Faster transactions, shorter lines, and happier customers ever during the busiest holiday seasons
"Since adding the Hallmark/iPass broadband solution, we have accelerated transaction times from upwards of 30 seconds to nearly instantaneous. As a result, we have shorter lines at our registers and customers are happier. We've also been able to eliminate a phone line at each store and reduce the number of cash registers we buy when we refresh, resulting in additional savings."—Tom Carpenter, Owner, Little Green Apple Hallmark
Challenge:Accelerate transactions at the point of sale, reduce phone line and equipment lease expenses, and improve overall business operations Solution:Hallmark/iPass broadband solution Results:Increase bandwidth at cash registers to speed transactions, shorten lines and better serve customers—even during the busiest holiday seasons
"iPass brings Hallmark a standardized broadband solution that we can implement at both our corporate and independent stores. This saves us from dealing with possibly hundreds of individually negotiated services with local cable and DSL operators."—Talli Denney, Retail Technology Manager, Hallmark
Challenge:Increase bandwidth to improve customer transaction efficiency and add new capabilities in stores across the U.S. Solution:iPass Retail Office Results:Accelerated credit card processing, improved customer experience and cost savings over $200,000 annually in mailings and faxes
